Professionals
Clients are able to access services at the Emerald Centre SARC, without involving Police or other agencies. However, clients also have the option to access the centre via the Police and other professionals.
This page is aimed at Professionals working within agencies such as Health and Social Care, Local Authorities and the Public Sector, who may wish to refer into the SARC, or familiarise themselves with our services. If you would like further information or training from the Emerald Centre team, please get in touch using our Contact Form or by calling 01234 897052. If you are phoning out of hours please phone 0330 223 0099.
This page is aimed at Professionals working within agencies such as Health and Social Care, Local Authorities and the Public Sector, who may wish to refer into the SARC, or familiarise themselves with our services. If you would like further information or training from the Emerald Centre team, please get in touch using our Contact Form or by calling 01234 897052. If you are phoning out of hours please phone 0330 223 0099.
Our Service
The Emerald Centre, Sexual Assault Referral Centre (SARC) offers a range of support services to anyone aged 13 or over, living within the Bedfordshire area, who has experienced sexual abuse or sexual violence, either recently or in the past.
Clients can refer themselves without having to involve the Police, it is not necessary for a report to have been made in order to access our services. We can also, with a client's permission, take initial referrals from other professionals such as, but not limited to GP's, A&E Depts. and Sexual Health Clinics.
We also work alongside Bedfordshire Police to support any clients who have chosen to report to the Police.
Clients can refer themselves without having to involve the Police, it is not necessary for a report to have been made in order to access our services. We can also, with a client's permission, take initial referrals from other professionals such as, but not limited to GP's, A&E Depts. and Sexual Health Clinics.
We also work alongside Bedfordshire Police to support any clients who have chosen to report to the Police.
Services for 12s and under
Services for children aged 12 and under are provided by specially trained peadiatricians. To refer a child to the SARC, please follow your organisational Safeguarding Policy and the appropriate Referral Pathway. Contact us for more details regarding our paediatric clinic days/times.
SARC Visits & Further Information
The Emerald Centre SARC can facilitate SARC visits, allowing professionals from partners agencies to attend the SARC and meet with the Manager and/or other members of the team. If you would like more information regarding our service or if you want to arrange a visit, please get in touch using the Contact Page to book an appointment.
Downloadable Resources
We have a range of information about our service available to download. If you cannot find what you are looking for please contact us for further information using the Contact Page.
Pathways |
Leaflets |
Training MaterialsComing soon.
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Emerald Centre Service Guide
ISVA Leaflet A SARC Guide for Children Leaflet A SARC Guide for Young People Leaflet Easy Read Guide for Adults & Young People Annual ReportComing soon.
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Compliments, Comments and Complaints
We welcome any feedback about our service, and strive to constantly improve the service we provide to clients, and build positive relationships with agencies and services throughout Bedfordshire. If you have feedback about how we can do this please let us know through the Contact Form, by email or in writing.
Despite our best efforts, we acknowledge that there may be times when clients or their carers may not feel completely happy with the service they have received. We encourage anyone attending to discuss these concerns whilst they are at the SARC to resolve any issues as soon as possible.
If you would like to make a complaint about our service, please do so in writing to: complaints@mountainhealthcare.co.uk
Despite our best efforts, we acknowledge that there may be times when clients or their carers may not feel completely happy with the service they have received. We encourage anyone attending to discuss these concerns whilst they are at the SARC to resolve any issues as soon as possible.
If you would like to make a complaint about our service, please do so in writing to: complaints@mountainhealthcare.co.uk